********* and Unprofessional Service from We Buy Cars Silverlakes

I bought a Vehicle 21 October and collected it 24th, I should have known through this Unprofessional Service received, that it would just get worse.

My Permit expired 13th November.

When we contacted Thabang at WBC on 12th November, he said it's fine they will issue another permit at our closest WBC. He confirmed this twice, and I have proof

On 14th he said we need to now redo the Roadworthy, as the Roadworthy expired and the licence took long.

Now, Roadworthy is 60 days Valid.... we only have the vehicle for 21 days. What happened to the Roadworthy that they used for the licence....?

So, although they paid for it, my husband went and did the Roadworthy on 15th.

My husband then proceeded to WBC Silverlakes on 15th November 2025 to collect the Permit, as we have agreed on more than 3 times.

Onroute Thabang phoned my husband saying that the Admin ladies said they can not re-issue a Permit, and that if we get any fines, WBC will pay it.

He then asked, what if she is in a Vehicle Accident with a unlicensed vehicle, and then no one could give him an answer.

He proceeded to WBC, and was again told by Thabang and The Floor Manager that it is ******* to issue another Permit..... ??? *******???

My husband insisted to speak to the Admin Regional Manager to get a Proper explanation, on why a new Permit could not be issued, as this is totally WBC fault, and they again said they will pay my fines. This is not the issue, the issue is that they are now forcing me to drive *******ly which is not right, and all because they did not do their work.

My husband again insisted to speak to the Admin Regional, and it was 3 x times refused.

She refused to speak to my husband

During these 3 phone calls, the Floor Manager told me that if they give me another Permit, that my car may be impounded, and also, THAT IF THEY GIVE THEIR SLIPS TO THE TRAFFIC DEPARTMENT WHERE THEY ISSUED 2 X PERMITS TO THE SAME VEHICLE THAT WBC MAY LOOSE THEIR LICENCE.....

WOW, this is also now my fault.....

So , because of their incompetence of WBC staff, they are afraid of loosing their licence??????

Is this my fault?

He again waited for someone to call back.

Then the Branch Manager Mr Glen Andre came, and again said that they can not assist and they will pay the fines.

He should get some training in conflict management.....

My husband then said that he must admit that they did not do their work, and Glen got arrogant to say that they have proof, and that they have to wait for the municipality, and it's not their fault if the licence took so long.

My husband then asked to see the proof, whereby Glen responded he must come back on Monday if he wants proof.

Now, this is not my first Vehicle from WBC, it's my 3rd. My husband bought 5 vehicles before.

Licensing does not take 3 weeks.. please... I am not stupid.

Yes, my husband did loose his temper, as this is not how you treat customers, that was patient throughout the Unprofessional process,. Told to come and fetch a Permit, more than 3 times by the Sales Person Thabang.

1. Train your Sales people 2. Train your Management to deal with Conflict management 3. I want to see proof that the Licencing was send to Traffic dept in time.

Lastly, please get your Operations Manager to contact either Me or my Husband, as neither your Floor manager, Branch Manager or Regional Manager is qualified to sort out Customer Complaints.

I wonder what the Traffic dept will say about this, if your willingly force your Customers to drive *******ly on yhe roads, and then still offer to pay their fines.

From purchasing the vehicle, to taking the delivery of the vehicle, and now the licensing issues, rating a ZERO

This is ridiculous.