PV
Pamela V

1 reviews | Active since Mar 2024

13 Mar 2024, 12:43

******* and inefficient staff.

we bought an 8 ton truck @ 30000km via finance, 6 months later @ 37000km, it has a power problem and breaks down. We reported this to the branch and found that the contracts manager did not issue us an extended warranty as mandatory for vehicles with an active service warranty and the currency warranty has just expired. We launched a case at head office and the lady Cheryl was assigned , she was so arrogant and unhelpful.

In summary we were not helped, the case was deemed as closed and we were left with a broken down new new truck which we had to fix on our own.

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply13 Mar 2024, 13:28
Official
Dear Pamela

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards