***** and dishonesty

Good afternoon

It saddens me to have to write this email but I have been pushed to the point of no return.

I purchased a vehicle from We Buy Cars Richond branch. They advertised the vehicle as a GOLD DEKRA. The salesman signed documents on behalf of my wife with out her permitting so,his excuse was he wanted to make the process faster and convenient. The vehicle came dirty as if the previous owners things was in the car, extremely dirty. The car was running on three cylenders .The salesman Ramiiz then blamed the transport company. On first inspection of the car I could already see I was **** too. Upon taking it to the dekra there was faults on the car and never passed roadworthy. The Dekra report that the salesman gave us and the one we got by dekra was two diffrent reports, Then it was asked for me to get quotes and We Buy Cars will fix it. Unfortunately the price was to much and they rather cancel the deal. All fair and well to do so. Now they have taken my car and not paid my money. They said to me that it would be done in the same day and here I sit in the dark still waiting. They are full of lies and dishonesty. The sales man also has the manners to laugh at me when I get upset as they are with holding my money.

Points I'll be bring up. 1. Dishonesty from the sales man.( **** about the vehicle) 2. ***** from the salesman(signing clients documents ) 3. Salesman ignoring & blocking the client when client is in need of help or has issue with the car. 4. When refund is being done the client is promised up too two hours, but only gets it the next day. Which has come and gone.(if that even happens) 5. The fact that a client gets ignored about his money. As we buy cars has a policy that they must have the full money before releasing a vehicle but a client must just let the car go and hope they get their money back in full.