HM
Hennie M

1 reviews | Active since Oct 2020

31 Oct 2020, 16:33

Agents driving vehicles over weekends

Very dissatisfied with information provided online and by telephone. My wife and I wanted to view and buy a Honda HRV advertised to be available at Silverlakes. Before we left home(JHB) we phoned to confirm that the vehicle is at the branch. When we arrived we were told that the vehicle was taken home for the weekend by one of their dealers. Who knows what happens to the vehicle when its not on the floor? This calls into question the validity of the information online, i.e. the Dekra report, which is the only info the buyer can rely on. Really ruined our experience.

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply31 Oct 2020, 16:42
Official
Hennie, please consider my sincerest apologies, and thank you very much for bringing this to our attention. 
HM
Hennie M's update02 Nov 2020, 16:55
Reviewer Update
I was contacted by webuycars.co.za shortly after the review was posted. They offered to bring the car to me for to finalise the deal, if I was still interested. They also explained the matter to my satisfaction. Good communication from the team and good follow up service.
Webuycars.co.za
Webuycars.co.za's reply02 Nov 2020, 19:34
Official
Appreciate your comment, Hennie.