After-Sales

I have deleted my previous 5-star review, which I felt pressured to leave before departing the WeBuyCars Brackenfell premises because the sales team earns extra commission on all their 5 star reviews.

Unfortunately, my experience with the after-sales service provided by Randall Masimila has been extremely disappointing. After purchasing a Toyota Prado from this branch, several defects were identified that had not been included in the vehicle inspection report. Following discussions with Franco, the manager of the branch, it was agreed that if we repaired these issues in our hometown, the costs would be refunded to us.

It has now been almost a month since the repairs were completed, and despite the agreement made prior to the sale, we have received no feedback, communication, or reimbur*****t from either Randall or WeBuyCars.

In my original review, I mentioned that I looked forward to maintaining an ongoing business relationship with Randall and WeBuyCars. However, the handling of this matter has significantly undermined my confidence in the company's commitment to customer service and after-sales support. What should have been a straightforward process has instead become a source of ongoing frustration.