EK
Elijah K

1 reviews | Active since May 2021

05 Jun 2024, 15:50

**** After Sale from We buy cars

I recently had an incredibly disappointing experience with the car dealership "We Buy Cars." From the outset, their customer care and after-sale process have been abysmal. I purchased a car that was supposedly in excellent condition, boasting a platinum sticker. However, within an hour of taking delivery, the clutch malfunctioned, leaving me stranded and infuriated.

I immediately returned the car, hoping for a prompt resolution. It's now been two weeks since I raised multiple complaints, yet I have received absolutely no feedback. The lack of communication and responsibility from "We Buy Cars" is astonishing. This ordeal has caused me immense inconvenience and frustration. I strongly advise against doing business with this dealership due to their utter disregard for customer satisfaction and after-sales service.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply05 Jun 2024, 16:03
Official
Dear Elijah

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
EK
Elijah K's update07 Jun 2024, 15:52
Reviewer Update
Till today I have not heard anything from these ******