1 reviews | Active since Jun 2018
Accept client frustration and apologise
good morning, didn’t have time to to give final update on my car paper review. Was told on Wednesday 6/6/2018, that the paper has been at Postnet for close to a month. Went to Postnet, the parcel was never sent to me, it was lying at Postnet with all the agents details, calls and sms’has been made to him to collect his parcel. I sent a picture of the courier papers to the manager showing him the parcel was not sent to me. He says “it must be human error on” no apology. WBC please take responsibility for your actions, I have Waited almost 7 weeks for my paper, I’m not crazy
Hi Alice,
Please allow me to apologize for the inconvenience you have experienced.
We can assure you that we have addressed the issue and that this incident will be escalated and the necessary steps will be taken to ensure this does not ever happen again.
We do however trust that all is in order with your vehicle documentation, and you are welcome to let us know if you require any further assistance in this regard.
Again, we truly apologize for the inconvenience.
Regards,
Hi Alice,
Please allow me to apologize for the inconvenience you have experienced.
We can assure you that we have addressed the issue and that this incident will be escalated and the necessary steps will be taken to ensure this does not ever happen again.
We do however trust that all is in order with your vehicle documentation, and you are welcome to let us know if you require any further assistance in this regard.
Again, we truly apologize for the inconvenience.
Regards,