Absolute **** - We buy cars - Midstream

I am extremely disappointed with my recent experience with WeBuyCars, which will regrettably be my last. I purchased a vehicle via auction while I was overseas, and therefore re**** solely on the Inspectify report to make an informed decision. Unfortunately, the report was inaccurate and failed to disclose clear accident damage to body panels as well as interior damage that is beyond repair. Following the successful auction, I had to repeatedly follow up with the WeBuyCars Midstream branch in order to receive any communication regarding the next steps. I eventually made contact with Khensani, who advised that the vehicle would need to be re-listed due to an alleged internet issue. However, the day before the vehicle was due to go back on auction, I received an invoice and a call from Khensani confirming that my original bid had been accepted and that the vehicle was mine. I settled the invoice in cash and advised Khensani that I would collect the vehicle after returning from my international flight on Thursday, 27 November. I specifically requested that all necessary arrangements be made in advance so that collection would be smooth and efficient. Upon arrival at the Midstream branch, I found that nothing had been prepared. The vehicle was parked in the yard and had not been cleaned or inspected, either internally or externally. Considering the purchase price in excess of R300,000, I found this to be highly unprofessional. Despite requesting that all documentation be ready upon collection, I was advised to wait. It was then that I discovered the true condition of the vehicle, which was in an unacceptable and severely neglected state, both inside and out. In addition, to date, I have still not received the NATIS document. Based on this experience, I am left with no alternative but to conclude that I have been misled and treated with a complete lack of professionalism. No amount of advertising can justify or conceal such an absence of integrity and basic customer care.