Absolute terrible customer service (Amarah Patel) for a refund

I bought a 2007 Land Rover Freelander from Webuycars Midstream after seeing excellent report by Dekra on the condition of the vehicle. The only faulty item on the vehicle was listed to be the boot only. However, I had not even drove the car for more than 1500km when it had a break down by cutting fuel to the engine. The coolant tank also had a leak which required the water to be topped up at least up to 4 times a day.

I logged a complaint which was approved by Webuycars. The vehicle was towed to the Polokwane branch on 23 October an the claims consultant (Amarah Patel) mentioned that refund will be processed in 2 to 3 business days. That timeline has since passed and it's impossible to reach her. If she's unavailable, the matter cannot be escalated nor followed up.

I just want to warn people that while webuycars sell cars at reasonable price, people must not believe what they see on the inspection reports.