JJ
JOHN J

1 reviews | Active since Aug 2022

11 Oct 2024, 16:59

A terrible ordeal and an expensive lesson experienced at We Buy Cars

Further to my previous Review on We Buy Cars, this is my experience this far. Even though the manager Mr RP De Beer said that our car will be checked in their workshop for repairs and if it can't be fixed the we could get our money back, but thereafter the staff had their own way of dealing with our matter. Mpho put us onto Vinolia who said that she can't help us. After putting a review on Hello Peter, my finance received an email to say a customer care agent would call her in 48 hours. Thereafter we got an email from Poppy who asked us for a quote for the repairs. We were sold a faulty car that we can't drive because it overheats, yet we get asked to get a quote for the repairs. We are now supposed to drive around to get a quote, but yet the manager said that We Buy Cars will check the car in their workshop. We are being shunt from pillar to post with this problem, and now there is no mention of refunding our money. The question a person must ask yourself is; how did the Peugeot pass the inspections in order to receive a DEKRA INSPECTION REPORT STICKER!! The Faults at the moment is now: - The wires of the front lights have been cut off as clearly someone worked on the car and did a very messy and incomplete job. - After we replaced all the globes, as Andrew, the Salesman told us to do when we called him to lay a complaint, the lights were still not working properly. - The car is still overheating after driving for about 20 minutes. - No water bottle in the car for the wipers to wash the windscreen. Therefore our final review is thus: We Buy Cars must please refund all our money!!

0
Replies (0)