PN
Phindile N

1 reviews | Active since Dec 2022

20 Jan 2023, 02:37

A NIGHTMARE EXPERIENCE

It has been a hassle and a nightmare with a mercedes bought cash, in October till today from we buy cars at Riverhorse, the car had a gold sticker it was sold to me being told no machenical problem but it been problems after problems and when sending emails they don't respond even when calling u hold for more then 30min and end up not talking to anyone. Head office always delays in giving feedback to my matters yet It scary to use the car as I don't know how safe it is to use it. I've been sending emails to Simphiwe asking for my refund but He never gives me feed back and I've been updating him with what going on with the car, took the car back to the machenics and he has sent a quotation to get it fixed again, the car always comes back from machenic with a new problem.it doesn't even give me a day or 2days to enjoy it as it always comes back with a problem still. I just want them to take their car and give me back my full refund as they always take forever to respond to machanics quotation to get the car to get fixed, I'm tired of having sleepless night about this car issue. THEY SHOULD FIX IT OR GIVE ME BACK MY FULL REFUND

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Replies (6)
Webuycars.co.za
Webuycars.co.za's reply20 Jan 2023, 08:15
Official
Dear Phindile,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
Webuycars.co.za
Webuycars.co.za's reply23 Jan 2023, 13:03
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly.

We regard this matter as closed.

Regards
PN
Phindile N's update23 Jan 2023, 14:55
Reviewer Update
Hi

How can you say this matter is closed when I have not given no feed back about the outcome of the matter, Simphiwe sent me an email on Friday telling me, He has escalated the matter to head office which I'm still waiting for the feedback
Webuycars.co.za
Webuycars.co.za's reply23 Jan 2023, 15:01
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
PN
Phindile N's update23 Jan 2023, 15:14
Reviewer Update
Still I dnt have no outcome of the matter at had, you can't tell me this matter is closed and as usual I could be waiting months for feedback. Don't be quick to say matter is closed yet I have not received the feedback if they will give me my full refund or fix the car
PN
Phindile N's update30 Jan 2023, 09:17
Reviewer Update
I still have not received no response about my car refund since last week, this car is giving me problems more and more even scared to drive it now, white smoke is back coming out, car is jerking, it make a scary sound. We buy cars are taking for ever to take their car and give my full refund, since the day I bought this car it has been problems after problems and the mechanic seems not to know how to fix IT Simphiwe told me I will get a respond before last week ended but still I'm waiting. I WANT MY FULL REFUND!!!! 😡