A nightmare dealing with Customer Service at We Buy Cars Midstream

I think I spoke too early or praised them too early.

I have never experience such a terrible customer service as I just did with WBC Midstream.

I bought a vehicle from them and sold it back after two year. There was nothing wrong with the vehicle - that I give to them. I just wanted an upgrade. During the purchase, WBC offered me a shortfall cover to my warrantee which I accepted. However, when I sold the vehicle I notified them. I was informed that the query has been escalated. In the meantime, WBC continued to debit from my account. I kept on following up but there was just no direction but still the amount is still being debited from my bank account. I do not know what to do anymore.

I do not have the energy of reversing this each month they debit