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On 2023-02-07 I traded my 2015 vw polo vivo for a 2012 audi a3 at WE BUY CARS RIVERHORSE BRANCH. I had test driven the audi a3 three weeks before on the 2km distance route that they take you on. Everything seemed fine then. The Dekra report had listed three things as issues that need attention;bonnet shock, control arm bushing and an engine noise. I drove the car for only one day and on the second day which was the 9th of February it started having a jerky movement when shifting gears. I was lucky as it stalled after I had reversed out of my driveway, I parked on the side to close my gate and when I wanted to drive off it just didn't go in gear. I had to push it back into the yard. Called the sales guy who told me to make a complaint via their website. After making the complaint on Friday 10th February, I was contacted on Monday by a cherise du toit who said will organize towing. I waited and waited and only on the 17th February they towed the vehicle. When I contact cherise via email for updates she directs me to a cheyl chetty who I feel has no customer service ethics. She's not polite. There's no direct contact to communicate with her except email, she says I must call the call center where I have to stay on the line for more than 20 minutes listening to their dialing tone. I was told the megatronics in the gearbox is faulty. It has been 30+days with no way forward. I am very inconvenienced by this and feel taken for ride now. I was in a process of wedding planning and with no mobility those plans are falling short. Is this how WEBUYCARS.CO.ZA do their business. I want my money back and let me look somewhere else for a car. R101850-00 maybe small change to you but to me it is a lot.