76 year old lady left facing another problem.

We bought a car a little panel van last weak for cash plus a extra fee from the floor at Midstream. When the car is cold the car starts and drives no problem, but when it is warm driving for 20km the car can't go in to reverse and struggles to go into 1 and second. I bought a car under the impression that noting is wrong with it because when it was tested it was still cold. Now this vehicle should have been used to help a 76 year old lady start a small business buying and selling goods, to help her stay out of clutches of poverty. Our financial situation is in such a state that we can't afford this additional cost of fixing a problem that should not have been there. I spoke to Kiran Gangaram at Midstream Branch but from what he said we should not have any hope, he'll speak to some one else. I don't understand we bought it a week ago we need a some thing to pick up and deliver goods. Why can't we just get a refund.

If some can do some thing please let me know. Registration Number is CR72TWGP ***