RH
Russel H

1 reviews | Active since Jul 2016

16 Feb 2022, 08:22

2nd time dealing with you, 2nd complaint I'm writing

I have now bought 1 car from you, and sold 1 car to you, on both occasions I've had to complain about your service, or lack of service. Here is my 2nd Google review... I'm not very impressed with WeBuyCars, I bought a car there in December. That car I bought already has an expired license disc, but now when I sold another car to you, you charged me R1600 for the license disc that expired last month, so where is that money going? Because you don't renew the disc. So someone that buys a car must pay for a new disc, and when selling a car you must pay for the disc also. That's a lot of money you are taking from customers.

Update after 3 days, I did as you requested and logged a complaint, I haven't heard a word from anyone yet, not one single bit of communication. So now your rating is 1 star.

So after YOU said on my google review that I must send in a complaint, I did just that, only to be completely ignored, no one has even bothered to contact me. This makes me very suspicious about how your company operates. And im going to get the word out about how you operate. Everyone will know.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply16 Feb 2022, 08:28
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
RH
Russel H's update16 Feb 2022, 08:31
Reviewer Update
What is the point? You only get back to me with copy/paste responses after I've made a public comment?