2 months outstanding refund

I am absolutely appalled by Webuycars Richmond branch's service.I bought a car from them on the 6th of February 2024 and i can tell you now;that i have not received any joy from them whatsoever.The car was supposed to be transported to me in KZN but it was discovered that the engine was oozing oil.I was told that they would have to take the car for repairs before they send it to me.I agreed and waited 2weeks to get any kind of feedback on the progress.Phones were not answered by the sales people,sometimes messages ignored.I then called their customer care,that also prompted me to log a concern,which also took another 3days to get a response from them.When i finally spoke to someone in the branch,they assisted me but soon,they regressed. I had requested that i be refunded the money i paid toward the car as there was no feedback given,i was told that their computer says the car was dispatched,and yet i did not receive the car.It had taken a month and some weeks to get that information.My issue is that,i am a single parent and i bought this car for my school transport business ,which is my source of income.Today is Good Friday,the 29th of March 2024 ,i still have not received my refund and I'm not getting any kind of feedbàck whatsover.I have lost income for the past 2months and my bills are outstanding,i don't even know how i will pay my rent.Schools are opening next week and i have no alternative of how i will do my school runs.My money is sitting in their business account and accumulating interests,whilst I'm sitting here dodging creditors. Where do little people like myself go to for help against these big corporations,who do not care about its customers but are concerned about collecting cash and getting richer by the day?I need my refund please,webuycars...i have no other source of income and this inconvenience is uncalled for!