16 Days Without My R5000 Deposit, Lies, Zero Accountability, and a Price Hike ****

I put down a R5000 holding deposit on a polo 16 days ago - I still didnt get my money back. I have spoken to 5 different agents - Martin, Conwell, Carlynn, Kaylin and Elroy and not one of them helped me. I am physically going to the richmond branch after work today to go see them in person about this. See email sent:

Ive now gotten in touch with FIVE webuycars agents and not one of you have been of any help - Martin, Conwell, Carlynn, Kaylin and Elroy!

Elroy, you’re a supposed sales manager - where is the accountability here? it’s been 16 days since I swiped for that deposit. How are none of you getting the urgency? I told you it’s going to take even longer but you insisted 24 hours is only the turnaround time. It’s 24 hours later and still nothing!

What do I need to do for you to return my money? Martin, you are the biggest idiot who assured me it will be returned after 72 hours. It’s been over 2 weeks already and still nothing?? I phoned u last week and told you it wasnt logged properly but you insisted I wait until Monday. It’s now Tuesday and still nothing?

I want an answer today still. I am coming to the store to come see ALL OF YOU TODAY STILL.

This is BS that I must fight like this for my own damn money back and not one of you are helping.

Martin assured me the refund process would be hassle free and returned after 72 hours. It's now day 16. No-one gives a **** about customer experience here, their service is awful. First they wanted proof of banking details for the refund, I sent it 8 days ago and still nothing. I actually decided not to take the car, and noticed they mysteriously increased the price of the 2020 GTI polo from 393k to 410k for no reason. CAA 526 312. I hope whoever buys it sees this. Worst experience ever, I'm so glad I never bought that car from them.