10 Months of Frustration – Innovation Group & We Buy Cars Still Charging for Cancelled Insurance Policies

If you’re considering buying a car, “WE BUY CARS” should never be one of your options. I wish I had visited Hallo Peter before making my decision.

Review:

I am writing this review out of deep frustration after nearly a year of unresolved issues between Innovation Group, We Buy Cars, regarding unauthorized, continued charges for value-added insurance products that were formally cancelled.

In mid-2023, I purchased a 2016 Jeep Grand Cherokee through We Buy Cars. At the time, I was enrolled in multiple insurance and value-added services administered by Innovation Group, which were bundled into the vehicle finance. These included:

Luxury Service Plan Pre-Owned Warranty Tyre Warranty Tracker and other ancillary products By August 2024, I had found a better insurance option and initiated a cancellation of all these policies. Despite submitting cancellation forms, email confirmations, and supporting documents, the following issues have persisted:

Key Issues: Innovation Group confirmed cancellation on 22 August 2024, with refunds supposedly processed to the finance company. Despite this, charges for cancelled products continued. WesBank denied receiving confirmation from Innovation. I submitted forwarded emails and cancellation confirmations as proof — yet they insisted the dealership must submit the documents, creating a bureaucratic deadlock. We Buy Cars failed to assist meaningfully. Despite being the original point of sale for these products, their representative ignored communications after being presented with clear evidence. Responsibility has been passed around between all parties, leaving me stuck paying for services I explicitly cancelled, without having ever made a claim or used them.

Future customers: Please be cautious. Always verify what value-added products you are being enrolled in — and if you do cancel, follow up aggressively to ensure the cancellation is reflected in your bank and finance accounts.

STAY CLEAR OF WE BUY CARS:IT IS NOT WORTH IT!!!