1 reviews | Active since May 2022
Webhelp Should Close Down As A BPO
I finished up with Webhelp in April and I've had an absolute nightmare getting monies that are owed to me. I currently have a CCMA case pending so I will deal with them there. But this post is to serve as a WARNING to all people even considering working for Webhelp. This was my fourth occasion working for Webhelp and I only took the job out of desperation as I have a son to feed, but based on past experiences I knew it would not end well and lo and behold that was indeed the case. The first time I worked there I can't say that it was pure ****, as besides monthly payment issues, I didn't experience anything severely negative. However, things started going downhill from my second stint there. On my second time working there, once I completed training, I was not assigned to any team leader like the rest of my teamates. Instead, I was told they could not pick me up on the system. Instead of trying to resolve the issue, they did absolutely nothing and left me floundering aimlessly even after I constantly told the Head of Training I'm awaiting to be put in a team. And with their floorwalkers, if you weren't part of a team they wouldn't help you. I eventually just stayed away because I was practically invisible there. They laughably called me a month later asking if I still work there. I explained the situation and the guy that called me apologised and begged me to come back but who in their right minds would go back to the place after that pathetic experience. Well, apparently me because I got a job with them again in 2017. They were so unorganized they told me to be there at 6am the morning for my first day of training.. I arrived promptly but was then told they didn't find me - and two other guys - that they couldn't find us on the list and we were told to come back at 15;00 the same day for the second group of training. I went home and came back later that day an I was STILL not on the list. The head of training spoke to us and cleared up the misunderstanding and told us to come back the next day for training, but at that point I lost all faith in this pathetic company and never returned. Then, in 2021, I was struggling to find work and got a job at Webhelp. I took the job against my better judgement but I didn't have a choice because I have a family to provide for. Nevertheless, I took the job and I didn't get paid on time my first month. Strike one in the first month, not good. Anyway, I continued working and was put under an absolutely *********** manager, who took leave days off your balance incorrectly and knew absolutely nothing about the business. I was eventually dismissed as I started taking the **** out of the job because of their poor man management and general incompetence. I was hoping that would be the end of me worrying with Webhelp but the did not pay out the money they were supposed and they paid my leave out incorrectly, which I am currently involved in a case with the CCMA for. So please take this as a warning to not put yourself under totally unnecessary stress by working Webhelp. They are undoubtedly the worst BPO in Cape Town and they are absolutely the most *********** company I've ever worked for in my life. Be careful with them guys, it's really not worth it.
