Webafrica poor service

So far my experience with webafrica has been I've paid for a router and they have failed or have been unwilling to sort my issues, which they and their partner Octotel have created with canceling my Fibre have created. I have been given the run a around by webafrica for more than a week now, without any joy and or my service having been active. Instead made the issue more complicated by attempting to deduct a second charge for a router delivery when I already had a router and paid for it. I am passed from 1 person to the next on whatsapp and to call their so called service on whatsapp pathetic is putting it mildly