NPS Score
0
Recommended: Likely
Nov '25 - Oct '26
Frequently Asked Questions About Web4Africa
How is Web4Africa rated on Hellopeter?
Hellopeter has tracked Web4Africa across 33 reviews. Web4Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Web4Africa? Write a review to help others decide.
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2023
**Complaint: Double Billing, Failure to Assist and Poor Customer Service**
I am extremely disappointed with Webafrica’s handling of my double\-billing issue and the level of customer service I have received\. I was unable to make my payment on 1 September 2026 due to insufficient funds in my account\. I subsequently used the payment link provided by Webafrica and made an online payment on **2 September 2026**\. Despite this payment being made, Webafrica proceeded to debit my account again via debit order on **4 September 2026**, resulting in me being charged twice for the same billing period\. What is particularly frustrating is that I have **already provided proof of the online payment and the duplicate debit** and have made several attempts to get assistance from Webafrica\. I contacted Webafrica through the **WhatsApp customer service chat**, where I explained the situation and provided the necessary information and proof\. Unfortunately, I received little to no assistance\. The experience was made worse by the **rude and unhelpful manner of some of the agents I dealt with**\. Instead of assisting me with resolving a straightforward billing issue, I was left frustrated and without a proper resolution\. Because I could not get assistance through WhatsApp, I subsequently sent an **email complaint to Webafrica**\. At the time of writing this HelloPeter complaint, **I have still not received a response to my email**\. I find it unacceptable that I have had to repeatedly contact Webafrica regarding money that was deducted from my account twice, while having to chase the company for assistance despite already supplying proof of the transactions\. **My details:** Name: Nompilo Nyawo Address: 37 Swan Road, Duffs Road, KwaMashu, 4359 Contact number: *** I am requesting that Webafrica: - Investigate the duplicate payment and debit order immediately\. - Review the proof I have already submitted\. - Refund the duplicate amount deducted from my account\. - Explain why the debit order was processed after I had already made payment online\. - Address the poor and rude customer service I experienced on WhatsApp\. - Respond to my outstanding email complaint\. - Confirm that this issue has been resolved and that I will not be charged twice again\. I have made every reasonable effort to resolve this matter directly with Webafrica before resorting to HelloPeter\. Unfortunately, I have not received the assistance or response I expected\. **I am therefore requesting urgent intervention and a proper resolution to this matter\.**
1 reviews | Active since Feb 2023
**Complaint: Double Billing, Failure to Assist and Poor Customer Service**
I am extremely disappointed with Webafrica’s handling of my double\-billing issue and the level of customer service I have received\. I was unable to make my payment on 1 September 2026 due to insufficient funds in my account\. I subsequently used the payment link provided by Webafrica and made an online payment on **2 September 2026**\. Despite this payment being made, Webafrica proceeded to debit my account again via debit order on **4 September 2026**, resulting in me being charged twice for the same billing period\. What is particularly frustrating is that I have **already provided proof of the online payment and the duplicate debit** and have made several attempts to get assistance from Webafrica\. I contacted Webafrica through the **WhatsApp customer service chat**, where I explained the situation and provided the necessary information and proof\. Unfortunately, I received little to no assistance\. The experience was made worse by the **rude and unhelpful manner of some of the agents I dealt with**\. Instead of assisting me with resolving a straightforward billing issue, I was left frustrated and without a proper resolution\. Because I could not get assistance through WhatsApp, I subsequently sent an **email complaint to Webafrica**\. At the time of writing this HelloPeter complaint, **I have still not received a response to my email**\. I find it unacceptable that I have had to repeatedly contact Webafrica regarding money that was deducted from my account twice, while having to chase the company for assistance despite already supplying proof of the transactions\. **My details:** Name: Nompilo Nyawo Address: 37 Swan Road, Duffs Road, KwaMashu, 4359 Contact number: *** I am requesting that Webafrica: - Investigate the duplicate payment and debit order immediately\. - Review the proof I have already submitted\. - Refund the duplicate amount deducted from my account\. - Explain why the debit order was processed after I had already made payment online\. - Address the poor and rude customer service I experienced on WhatsApp\. - Respond to my outstanding email complaint\. - Confirm that this issue has been resolved and that I will not be charged twice again\. I have made every reasonable effort to resolve this matter directly with Webafrica before resorting to HelloPeter\. Unfortunately, I have not received the assistance or response I expected\. **I am therefore requesting urgent intervention and a proper resolution to this matter\.**
1 reviews | Active since May 2012
Horrible service
I canceled my fiber month to month subscription with them in January they keep debiting my account and they refuse to refund me. They said it will take 10days I am still waiting to date.
1 reviews | Active since May 2012
Horrible service
I canceled my fiber month to month subscription with them in January they keep debiting my account and they refuse to refund me. They said it will take 10days I am still waiting to date.
1 reviews | Active since Dec 2016
Webafrica fibre service provider. The most pathetic service.
Worst service ever. Trying to make a payment .no service in 48 hours .they take about 3 hiurs to answer your call, the WhatsApp chat u on hold for like 2 hours .no one is able to assist you .then when the agent cant help u , she just ignores your messages and calls .I have.no wifi for 48 hiurs .I run a business that depends on wifi. I have emailed the vumatel complaints and the webafrica complaints and no one rep****.to.me at all .the money is in the account and they cant debit me.
1 reviews | Active since Dec 2016
Webafrica fibre service provider. The most pathetic service.
Worst service ever. Trying to make a payment .no service in 48 hours .they take about 3 hiurs to answer your call, the WhatsApp chat u on hold for like 2 hours .no one is able to assist you .then when the agent cant help u , she just ignores your messages and calls .I have.no wifi for 48 hiurs .I run a business that depends on wifi. I have emailed the vumatel complaints and the webafrica complaints and no one rep****.to.me at all .the money is in the account and they cant debit me.
1 reviews | Active since Jun 2024
Dissatisfactory
Hi. I having been calling Webafrica to assist me with connection of my services after it waa suspended. I am getting any assistance. Everytime i report my issue, im told the technician will be in contact with me. This gas been happening from Saturday 2026/01/03 up until today tuesday 2026/1/6. I cannot access wifi whereas i have paid full amount.
1 reviews | Active since Jun 2024
Dissatisfactory
Hi. I having been calling Webafrica to assist me with connection of my services after it waa suspended. I am getting any assistance. Everytime i report my issue, im told the technician will be in contact with me. This gas been happening from Saturday 2026/01/03 up until today tuesday 2026/1/6. I cannot access wifi whereas i have paid full amount.