Fiber line without internet

Since I Vernon Walburgh cell number *** signed a contract with WebAfrica in July 2023 I've been more without internet then on. In August 2023 I had no internet for 3 weeks. I'm now without internet since 2 October 2023 not 1 of their consultants can assist since the 3rd October whenever you text them on WhatsApp you have to continuesly take photos of your router and the Vuma main router. But they can't resolve the problem knowing it's a Vuma fault. Can WebAfrica not sort this problem out with Vuma. This is very annoying and unacceptable for paying clients to go through this. Why doesn't WebAfrica close their company then we can all go to other ISP companies. The biggest problem in the Westrand is everyone have to fall under Vuma. Vuma is the worst fiber company you can find. All their technicians are ***********.