1 reviews | Active since Feb 2023
**Complaint: Double Billing, Failure to Assist and Poor Customer Service**
I am extremely disappointed with Webafrica’s handling of my double\-billing issue and the level of customer service I have received\.
I was unable to make my payment on 1 September 2026 due to insufficient funds in my account\. I subsequently used the payment link provided by Webafrica and made an online payment on **2 September 2026**\.
Despite this payment being made, Webafrica proceeded to debit my account again via debit order on **4 September 2026**, resulting in me being charged twice for the same billing period\.
What is particularly frustrating is that I have **already provided proof of the online payment and the duplicate debit** and have made several attempts to get assistance from Webafrica\.
I contacted Webafrica through the **WhatsApp customer service chat**, where I explained the situation and provided the necessary information and proof\. Unfortunately, I received little to no assistance\. The experience was made worse by the **rude and unhelpful manner of some of the agents I dealt with**\. Instead of assisting me with resolving a straightforward billing issue, I was left frustrated and without a proper resolution\.
Because I could not get assistance through WhatsApp, I subsequently sent an **email complaint to Webafrica**\. At the time of writing this HelloPeter complaint, **I have still not received a response to my email**\.
I find it unacceptable that I have had to repeatedly contact Webafrica regarding money that was deducted from my account twice, while having to chase the company for assistance despite already supplying proof of the transactions\.
**My details:** Name: Nompilo Nyawo Address: 37 Swan Road, Duffs Road, KwaMashu, 4359 Contact number: ***
I am requesting that Webafrica:
- Investigate the duplicate payment and debit order immediately\. - Review the proof I have already submitted\. - Refund the duplicate amount deducted from my account\. - Explain why the debit order was processed after I had already made payment online\. - Address the poor and rude customer service I experienced on WhatsApp\. - Respond to my outstanding email complaint\. - Confirm that this issue has been resolved and that I will not be charged twice again\.
I have made every reasonable effort to resolve this matter directly with Webafrica before resorting to HelloPeter\. Unfortunately, I have not received the assistance or response I expected\.
**I am therefore requesting urgent intervention and a proper resolution to this matter\.**
We understand how concerning and frustrating it must be to see two payments processed for the same billing period, especially after you had already made payment via the provided payment link and submitted proof of both transactions. We also appreciate the frustration caused by having to repeatedly seek assistance without receiving the clarity and resolution you were expecting.We can confirm that the Complaints Team has received your email and that your case is currently under review. The team will assess the account history, the duplicate payment query, and all supporting information and proof that has been provided. They will also investigate the circumstances surrounding the debit order processed on 4 September 2026 following your online payment on 2 September 2026. Once their review has been completed, the team will provide feedback directly to you regarding their findings and any applicable resolution.We appreciate your patience while the investigation is underway.
Should you require any further assistance while the review is underway, you're welcome to reach out via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
We understand how concerning and frustrating it must be to see two payments processed for the same billing period, especially after you had already made payment via the provided payment link and submitted proof of both transactions. We also appreciate the frustration caused by having to repeatedly seek assistance without receiving the clarity and resolution you were expecting.We can confirm that the Complaints Team has received your email and that your case is currently under review. The team will assess the account history, the duplicate payment query, and all supporting information and proof that has been provided. They will also investigate the circumstances surrounding the debit order processed on 4 September 2026 following your online payment on 2 September 2026. Once their review has been completed, the team will provide feedback directly to you regarding their findings and any applicable resolution.We appreciate your patience while the investigation is underway.
Should you require any further assistance while the review is underway, you're welcome to reach out via Hello Peter, and we'll gladly assist further.
Warm regards,
Webafrica Crew
We have logged your feedback above directly to the team that works on these billing queries. They are actively reviewing the matter and will advise on the way forward ASAP.
Warm regards,
Webafrica Crew
We have logged your feedback above directly to the team that works on these billing queries. They are actively reviewing the matter and will advise on the way forward ASAP.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica Crew