Bad Service from WebAfrica

Web Africa have created a WhatsApp line as a form of communication (where there are options to chose from) The options there don't address all the possible issues a customer may be experiencing. When you contact them telephonically, asking for an agent to call you back or come to your house due to issues of connectivity they don't bother to call you back - you are told that they are unable to make a call as they are on a live chat. That's absolutely ridiculous. This is a service delivery kind of business and customers must be able to have telephonic if it's necessary to do so. I've been experiencing problems with reaching an agent for two months now. I'm paying for a service that I'm not receiving. This is really unacceptable especially knowing that many of their customers who are working from home and this affects their businesses. Please be careful if you decide to sign up with them, think twice. My experience has been terrible.