Pathetic service and *****ing from their customers

Being ********** by webconnection. Upgraded internet package from 10mbps to 20mbps. They well organized to arrange new debit order to go off and to update settings info in the the clientzone but nothing has changed with my actual linespeed. How many other customers are they actually also *****ing from in this way by charging for something and not actually changing the service. Brighton Musubi is callcentre guy and all he can do just keep telling a person to email and wait and then even go as far as to lie with his response on the support tickets. Jeandre the apparent manager thinks customer service can wait till next day. He made this decision after numerous request to have a manager call me. There is no urgency at webconnection. Service is a HUGE problem and the fact that they will actually ***** from consumers bugs the **** out of me. Why must consumers in SA accept this type of pathetic customer service?