Dissapointment regarding bad service

Subject " Concern Regarding Front Desk Customer Service Dear Waterstone Optometrist Management, I am writing to express my concern regarding a recurring negative experience I have had with one of the reception staff members during my visits to your practice. On more than one occasion, I have been assisted by a receptionist named Tayla, and unfortunately, her manner has consistently come across as impatient, irritated, and unapproachable. When I ask questions—particularly about procedures or workplace rules—I feel that my questions are met with frustration rather than a willingness to help. This has made me feel uncomfortable and hesitant to ask for clarification as a customer. I want to emphasize that all other staff members I have interacted with have been polite, professional, and helpful, which makes this situation stand out even more. I am unsure whether there is a misunderstanding or another issue, but as a patient, I believe it is reasonable to expect respectful and courteous communication at all times. I felt it was important to bring this to your attention, as this is not the first time I have noticed this behavior. I hope this feedback can be used constructively to improve the overall customer experience. Thank you for taking the time to read my concerns.