Oct '25 - Sep '26
Frequently Asked Questions About Waterstone Optometrists
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Hellopeter has tracked Waterstone Optometrists across 2 reviews. Waterstone Optometrists hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Waterstone Optometrists? Write a review to help others decide.
Recent reviews (1)
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Share Your Experience1 reviews | Active since Jun 2023
Dissapointment regarding bad service
Subject " Concern Regarding Front Desk Customer Service Dear Waterstone Optometrist Management, I am writing to express my concern regarding a recurring negative experience I have had with one of the reception staff members during my visits to your practice. On more than one occasion, I have been assisted by a receptionist named Tayla, and unfortunately, her manner has consistently come across as impatient, irritated, and unapproachable. When I ask questions—particularly about procedures or workplace rules—I feel that my questions are met with frustration rather than a willingness to help. This has made me feel uncomfortable and hesitant to ask for clarification as a customer. I want to emphasize that all other staff members I have interacted with have been polite, professional, and helpful, which makes this situation stand out even more. I am unsure whether there is a misunderstanding or another issue, but as a patient, I believe it is reasonable to expect respectful and courteous communication at all times. I felt it was important to bring this to your attention, as this is not the first time I have noticed this behavior. I hope this feedback can be used constructively to improve the overall customer experience. Thank you for taking the time to read my concerns.
1 reviews | Active since Jun 2023
Dissapointment regarding bad service
Subject " Concern Regarding Front Desk Customer Service Dear Waterstone Optometrist Management, I am writing to express my concern regarding a recurring negative experience I have had with one of the reception staff members during my visits to your practice. On more than one occasion, I have been assisted by a receptionist named Tayla, and unfortunately, her manner has consistently come across as impatient, irritated, and unapproachable. When I ask questions—particularly about procedures or workplace rules—I feel that my questions are met with frustration rather than a willingness to help. This has made me feel uncomfortable and hesitant to ask for clarification as a customer. I want to emphasize that all other staff members I have interacted with have been polite, professional, and helpful, which makes this situation stand out even more. I am unsure whether there is a misunderstanding or another issue, but as a patient, I believe it is reasonable to expect respectful and courteous communication at all times. I felt it was important to bring this to your attention, as this is not the first time I have noticed this behavior. I hope this feedback can be used constructively to improve the overall customer experience. Thank you for taking the time to read my concerns.