Failure to release my certificate

Failure to release my certificate. My name is Simanga James Nongwanya with Waterfall School of Business student number ***. I am extremely disappointed Waterfall School of Business for failing to release my certificate despite having paid all outstanding fees in full. I have repeatedly followed up, but instead of resolving the matter, they keep postponing the release date without providing a satisfactory solution. This is unacceptable and highly unprofessional, as i have fulfilled my financial obligations and expect the institution to do the same by releasing my certificate without further delay. I have been patient long enough, and these repeated delays are causing unnecessary frustration and inconvenience. I urge Waterfall School of Business to take this complaint seriously and release my certificate immediately. I would not recommend an institution that fails to honour its commitments to students who paid in full. I hope this complaint will finally prompt them to resolve.