Bad service

I have reached a point where I will not keep quiet or continue accepting excuses. I will keep following up until I receive what I paid for or my money is refunded.

I registered for the Assessor course in November 2025. I was told that it was a three-month course, yet almost a year later, I am still chasing after my results. I submitted my portfolio around February 2026, and after months of following up, I was given one excuse after another. I was eventually told that I had to wait another four months.

I have been extremely patient, but this has gone too far. I paid for a service and completed my requirements, so I should not have to beg for the results that I worked and paid for.

I even requested a simple confirmation letter that I had registered this course with you, which I could use while waiting for my Statement of Results. Instead of assisting me, I have been ignored. No one takes responsibility, and every time I follow up, I am given another story.

What makes this even more frustrating is that someone who started the same course around the same time, but at a different college, has already received her qualification and has moved on with her life. Meanwhile, I am still here chasing after mine.

This institution has wasted my time, money and opportunities. I enrolled because I trusted that you would provide the service you advertised. Unfortunately, the level of service and communication has been extremely disappointing.

If you are unable to provide my qualification and the results I paid for, then refund my money. I am no longer willing to accept endless delays and excuses.

Please stop taking people's hard-earned money if you are not prepared to provide the services you promise. People register for these courses because they want to improve their careers and their lives. We deserve professionalism, accountability and proper communication.

I am requesting a clear resolution, not another excuse. Either provide what I paid for or refund my money.