Waterfall Properties
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Waterfall Properties
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Apr '26 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOP
Odele P
1 reviews | Active since Jul 2015
10 Sept 2026, 17:09
Extremely Disappointing Service and Communication
I am extremely disappointed with my experience with Waterfall Properties and, in particular, the level of communication and service I have received from their agents and the founder. What should have been straightforward requests relating to maintenance, communication and general property management have repeatedly required follow ups, with little to no meaningful feedback provided. I have often had to chase for responses on matters that I believe should have been handled as part of the basic service provided by a property management agency. During one of my interactions, Henry Eso, who was my new appointed agent at the time, responded to my follow up by telling me that he was “not my PA” and subsequently blocked me. I found this extremely unprofessional and disappointing, particularly when I was simply trying to obtain assistance and feedback regarding the property. I have also been communicating with Humbe Mudau, the founder and principal of Waterfall Properties, regarding my concerns. On multiple occasions, I was told that she would call me back, yet I am still waiting for that follow up and the issues remain unresolved. The lack of communication, accountability and basic customer service has been incredibly frustrating. In my experience, there seem to be constant excuses rather than proactive assistance, and I have not felt supported by the agency when dealing with basic property related matters. I am genuinely surprised by the level of service I have experienced and would not recommend Waterfall Properties based on my personal experience. If you are considering using this agency, I would strongly suggest asking detailed questions about their communication processes, maintenance support and how they handle client concerns before making a decision.
Helpful (0)
|Replies (0)OP
Odele P
1 reviews | Active since Jul 2015
10 Sept 2026, 17:09
Extremely Disappointing Service and Communication
I am extremely disappointed with my experience with Waterfall Properties and, in particular, the level of communication and service I have received from their agents and the founder. What should have been straightforward requests relating to maintenance, communication and general property management have repeatedly required follow ups, with little to no meaningful feedback provided. I have often had to chase for responses on matters that I believe should have been handled as part of the basic service provided by a property management agency. During one of my interactions, Henry Eso, who was my new appointed agent at the time, responded to my follow up by telling me that he was “not my PA” and subsequently blocked me. I found this extremely unprofessional and disappointing, particularly when I was simply trying to obtain assistance and feedback regarding the property. I have also been communicating with Humbe Mudau, the founder and principal of Waterfall Properties, regarding my concerns. On multiple occasions, I was told that she would call me back, yet I am still waiting for that follow up and the issues remain unresolved. The lack of communication, accountability and basic customer service has been incredibly frustrating. In my experience, there seem to be constant excuses rather than proactive assistance, and I have not felt supported by the agency when dealing with basic property related matters. I am genuinely surprised by the level of service I have experienced and would not recommend Waterfall Properties based on my personal experience. If you are considering using this agency, I would strongly suggest asking detailed questions about their communication processes, maintenance support and how they handle client concerns before making a decision.
0
Replies (0)VD
Vinolia D
1 reviews | Active since Apr 2026
14 Apr 2026, 11:12
Lack out and no electricity, they don’t want to take court order from tribunal
I had a bad experience as a tenant from waterfall properties that is based in Midrand crown blue hill , agent name is Ouma sedutla . I’m renting a unit at midriver , I was suppose to move out on the 6th of April 2026 . I was referred their manager owner of the company Humbelani Mudau a very unprofessional company owner who doesn’t know how to manage or follow acts of rental property. I was communicating with both my agent and manager when I ask for a month extension for 1month for April they agreed that I can pay rent . I made payment and they now cut of my meter being 7days now without electricity, I was given a court order from tribunal to issue the agent and manager they refuse to take it. No where to be found even on their office at crown . I found out that they are using details of another tenant who is renting from them that is not aware that they’re using her documents to say it’s a new tenant who wants to occupy the unit I’m currently renting . That indicates *****. The company is a black owner by the name of Humbelani Mudau. They switched off my electricity I don’t owe them rent I’ve been paying their rental in time . As a tenant or landlord if you are looking for a agent to help with your property waterfall property is not a good company to go and rent to or work with I had very bad service and they’re ****s. I don’t owe them rent . The manager asked me to sit on my deposit for March . And pay for month of April rent and I pay the full amount, the is a screenshot that is going around the company owner that she played me . Telling my current landlord that she played me they should block my meter number until month end when I move . I have a 2year old and we are still in the dark they block my meter The landlord name is Tebogo langa based in Nelspruit Mpumalanga
Helpful (0)
|Replies (0)VD
Vinolia D
1 reviews | Active since Apr 2026
14 Apr 2026, 11:12
Lack out and no electricity, they don’t want to take court order from tribunal
I had a bad experience as a tenant from waterfall properties that is based in Midrand crown blue hill , agent name is Ouma sedutla . I’m renting a unit at midriver , I was suppose to move out on the 6th of April 2026 . I was referred their manager owner of the company Humbelani Mudau a very unprofessional company owner who doesn’t know how to manage or follow acts of rental property. I was communicating with both my agent and manager when I ask for a month extension for 1month for April they agreed that I can pay rent . I made payment and they now cut of my meter being 7days now without electricity, I was given a court order from tribunal to issue the agent and manager they refuse to take it. No where to be found even on their office at crown . I found out that they are using details of another tenant who is renting from them that is not aware that they’re using her documents to say it’s a new tenant who wants to occupy the unit I’m currently renting . That indicates *****. The company is a black owner by the name of Humbelani Mudau. They switched off my electricity I don’t owe them rent I’ve been paying their rental in time . As a tenant or landlord if you are looking for a agent to help with your property waterfall property is not a good company to go and rent to or work with I had very bad service and they’re ****s. I don’t owe them rent . The manager asked me to sit on my deposit for March . And pay for month of April rent and I pay the full amount, the is a screenshot that is going around the company owner that she played me . Telling my current landlord that she played me they should block my meter number until month end when I move . I have a 2year old and we are still in the dark they block my meter The landlord name is Tebogo langa based in Nelspruit Mpumalanga
0
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