Wrong billing

<p>Good day.</p> <p>I have a HUGE complaint regarding my MTN 3g Data-****le.</p> <p>This 3g data simcard was insirted into the ****le I got it, about 7 years ago. I have never since removed it, and it will not even fit into my current cellphone, if I even wished to do it.</p> <p>I have been paying the same amount for the past few years now.</p> <p>All of a sudden, this month on my ABSA statement, I see a HUGE amount being deducted! I phoned MTN and the friendly lady informed me that the account is subscribed to those tv and computer adds that cost for example R8 a day. THAT IS TOTALLY IMPOSSIBLE!</p> <p>She immediately stopped all those subscriptions and gave me your details. She said I should make contact with you and tell you what is going on.</p> <p>The sim-card has never ever been removed from the ****le I received it in, and that is where it always stays. I use it on my MTN Uncapped-lite contract, that costs me a fixed amount every month. I have never used the simcard outside of the ****le and have never not even used the sim-card for anything else.</p> <p>I didnt even know what the sim-card number is untill the lady gave it to me!</p> <p>So please, look into this matter as to how this was possible and please give a report back to MTN, so that I can get the R500+ extra back that has been taken from me this month. I am on an extremely tight budget, and R500 will make my other debit orders not go off this month, so please, this needs URGENT attention.</p> <p>Thank you very much.</p> <p>MTN 3g data-sim number: ********** 982</p> <p>My own personal number: ********** 867</p> <p>My email: ********** <p> </p> <p>Please inform me ASAP what is going on, I need this sorted out as soon as possible, end of business Monday (3 April 2017) or else my debit orders wont go through.</p> <p>Please attend to this immediately and inform me what is going on.<br /> <br />Bo du Preez<br />Laerskool Noord-Eind</p>