DJ
DELILAH J

1 reviews | Active since Dec 2011

02 Jun 2016, 13:48

******* AND ********

<p>I noticed data and airtime disappearing from my package and when enquiring to Vodacom about this they advised that I had subscribed to a wireless service through Smartcall Technology Solutions and that organisation takes data and airtime daily for the subscription. I was horrified to hear this as I never subscribed to any such service and have never subscribed to any such service. I steer clear of all these promotions, subscriptions and competitions. Nonetheless on enquiring about this to Smartcall Technology Solutions I was advised by Tayla May that my query was referred to WASP and she also sent an email supposedly confirming my subscription, which email proves absolutely nothing. I did not sign anything or confirm anything via email or sms and they have no proof that I did. I requested my money back, as this is **************** and nothing less than THEFT, but today I was informed that unfortunately due to the fact that "I had received a Welcome message as well as a reminder message about the subscription, therefore the IP has declined to provide a refund." This is absolutely ridiculous as I never received any such emails or sms' and have double checked my phone and emails over and over again and have no such thing, however, they feel they can simply ***** from me. I am reporting this here as consumers need to know about companies such as these who easily access their data and airtime without their knowledge. Clearly a **********, ******** organisation who should not be supported!! Disgusted to say the least!!!</p>

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