Subscriptions charge

I was emailed on the 1 september for subscriptions on a sim card that was never activated. Only to be advised on the 22 september to contact waspa... the charge was the same amount I get charged for the contract! I have not heard anything from waspa... I was now billed for a 2nd time by Vodacom for the same subscriptions apparently for usage EVEN THOUGH I CANCELLED IT. I have requested a stop order last month and have not received it to date. I have been in to vodacom shop to get assistance and they have advised I have to call the accounts department and cannot get assistance otherwise. I was advised by call centres anele that I must send an sms from said number every night requesting stop to be safe! Waspa hasn't contacted me either regarding my complaint and justin very rudely advised that nothing was being done about it as he was not contacted by vodacom.