WASP - Poor Cutomer Service!!!!!!!!!!

As a company who solely relies on the internet and all services pertaining cameras that has to be maintained 24/7 by WASP continues to disappoint since being taken over by CM Value Added Services.

The technicians Ernest and Trompie are doing the best they can at all times and make plans to provide the best customer service possible. Even replying to messages late at night.

The Technicians get their orders from top management.

Their management team Johan and Makayla, are not doing their best to provide the best customer service, They don't get to appointments that was made. They would say on the whatsapp group that the technicians will arrive at 07:00 in the morning. But the technicians only get notified before 9 that they need to be at our office and only arrives after 12, which leaves us as a company in the dust and places the lives of people and assets in danger due to cameras not working and internet beign offline. It also causes us as a company to lose the trust of customers, due to WaSP's poor communication and poor service delivery

We as a company needs to constantly beg for feedback regarding posted problems on the whatsapp group and constantly needs to rely on outside help, which is adding more financial stress.

Poor Customer Service Poor Execution of Communication Unwillingness to help the "small" people immediately (from Management) Disregard of Procedures

The Worst is that we pay a big sum of Money each month for these services and yet we do not get the service that we deserve. This is not the first time and over the past few months its been getting worse.Fed up due to nothing that changes. Fed up that nothing is really done to ensure better customer service