Warwick and Quinlan
Claimed Business
|2.5|8 Reviews (last 12 months)|This business does not respond to reviews
Warwick and Quinlan
Claimed Business
|2.5
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.5|8 Reviews
Oct '25 - Sep '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHB
SK
Sunia K
1 reviews | Active since Aug 2026
11 Aug 2026, 15:25
Products Not as Advertised – Still Unresolved After 5 Months
Extremely disappointing experience with Warwick & Quinlan (Daughter). The products delivered did not match the specifications advertised on their website and according to which I placed my order. Delivery was also unnecessarily delayed, with poor communication throughout. When the incorrect goods were eventually delivered, I requested that they be replaced with items matching the advertised specifications. This was in March 2026. It is now August 2026 — five months later — and the matter remains unresolved. Despite repeated attempts to follow up, they are now simply ignoring my communications. Five months is more than enough time to correct an order that was not supp**** as advertised. Poor service, poor communication and no accountability. Based on my experience, I cannot recommend them.
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Sunia K
1 reviews | Active since Aug 2026
11 Aug 2026, 15:25
Products Not as Advertised – Still Unresolved After 5 Months
Extremely disappointing experience with Warwick & Quinlan (Daughter). The products delivered did not match the specifications advertised on their website and according to which I placed my order. Delivery was also unnecessarily delayed, with poor communication throughout. When the incorrect goods were eventually delivered, I requested that they be replaced with items matching the advertised specifications. This was in March 2026. It is now August 2026 — five months later — and the matter remains unresolved. Despite repeated attempts to follow up, they are now simply ignoring my communications. Five months is more than enough time to correct an order that was not supp**** as advertised. Poor service, poor communication and no accountability. Based on my experience, I cannot recommend them.
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NH
Naazia H
1 reviews | Active since Apr 2024
22 Jan 2026, 08:36
STAY AWAY!
My first experience with them was great. My current experience is absolutely horrific. I have paid a deposit for a table and have been trying to find out what has happened to my table. Currently they are ignoring me. I am not sure if I am going to get my table at this point or if they have run away with my money. STAY AWAY!
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Naazia H
1 reviews | Active since Apr 2024
22 Jan 2026, 08:36
STAY AWAY!
My first experience with them was great. My current experience is absolutely horrific. I have paid a deposit for a table and have been trying to find out what has happened to my table. Currently they are ignoring me. I am not sure if I am going to get my table at this point or if they have run away with my money. STAY AWAY!
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Replies (0)JM
James Michael’s
1 reviews | Active since Jul 2025
8 Dec 2025, 18:01
Wonderful quality and service
We couldn’t be happier with our purchases from Bernice and her team, she went over and above to help us with our short lead time even came out to site to measure. Will be using them again
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|Replies (0)JM
James Michael’s
1 reviews | Active since Jul 2025
8 Dec 2025, 18:01
Wonderful quality and service
We couldn’t be happier with our purchases from Bernice and her team, she went over and above to help us with our short lead time even came out to site to measure. Will be using them again
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Replies (0)RJ
Rushil J
1 reviews | Active since Nov 2025
15 Nov 2025, 19:06
Avoid at all costs. Promises and non-delivery. Unprofessional! Stay away!
I contracted Warwick & Quinlan Custom Furniture to manufacture several custom items: a TV unit, bench seating, a dining table, and bedside tables with stone tops. What I received was a combination of incorrect, unfinished, damaged, and defective products that caused massive inconvenience and wasted time. I’ve paid Bernice close to R50k for all this work. She simply walked away from the responsibility of completing the job. Doors on tv unit do not align and close properly. Bench seating hinges have come off already and not aligned. Dining room table legs have cracked. Side table stones were agreed to be Eezi Quartz yet she delivered a B-grade stone that was not agreed upon. She confirmed that the correct stone was ordered only for yet another incorrect stone to be provided. I was subsequently told she would not be delivering what we agreed upon, a direct breach of our agreement. She also handed over all communication to an associate, Chantal, who through no fault of her own, had very little context or ability to assist. I have proof and witnesses of everything that was agreed upon and will be taking this matter to the small claims court. A year has almost passed with the matter unresolved. Bernice will lure you in with promises. She went missing for weeks and ghosted my calls and messages. I had to visit her at her workshop in person to try and resolve issues, and in a face-to-face setting she has all the reassurance and apologies, with absolutely no follow through. I absolutely do not recommend them. Please stay away. And if you think this is some difficult client, just go read the other reviews on Hello Peter and Google. There is a pattern here. Bernice will make big promises, not deliver then subsequently play the victim. DO NOT DO BUSINESS WITH WARICK AND QUINLAN.
Helpful (0)
|Replies (0)RJ
Rushil J
1 reviews | Active since Nov 2025
15 Nov 2025, 19:06
Avoid at all costs. Promises and non-delivery. Unprofessional! Stay away!
I contracted Warwick & Quinlan Custom Furniture to manufacture several custom items: a TV unit, bench seating, a dining table, and bedside tables with stone tops. What I received was a combination of incorrect, unfinished, damaged, and defective products that caused massive inconvenience and wasted time. I’ve paid Bernice close to R50k for all this work. She simply walked away from the responsibility of completing the job. Doors on tv unit do not align and close properly. Bench seating hinges have come off already and not aligned. Dining room table legs have cracked. Side table stones were agreed to be Eezi Quartz yet she delivered a B-grade stone that was not agreed upon. She confirmed that the correct stone was ordered only for yet another incorrect stone to be provided. I was subsequently told she would not be delivering what we agreed upon, a direct breach of our agreement. She also handed over all communication to an associate, Chantal, who through no fault of her own, had very little context or ability to assist. I have proof and witnesses of everything that was agreed upon and will be taking this matter to the small claims court. A year has almost passed with the matter unresolved. Bernice will lure you in with promises. She went missing for weeks and ghosted my calls and messages. I had to visit her at her workshop in person to try and resolve issues, and in a face-to-face setting she has all the reassurance and apologies, with absolutely no follow through. I absolutely do not recommend them. Please stay away. And if you think this is some difficult client, just go read the other reviews on Hello Peter and Google. There is a pattern here. Bernice will make big promises, not deliver then subsequently play the victim. DO NOT DO BUSINESS WITH WARICK AND QUINLAN.
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Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Nov 2025
11 Nov 2025, 15:01
Paid Deposit for Chairs That Were Never Made. **** to by Bernice multiple times
I paid a R11 900 deposit to Warwick & Quinlan for slip-cover dining chairs. The chairs were advertised by them using another businesses images. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
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|Replies (0)DvdS
Daniel van der Spuy
1 reviews | Active since Nov 2025
11 Nov 2025, 15:01
Paid Deposit for Chairs That Were Never Made. **** to by Bernice multiple times
I paid a R11 900 deposit to Warwick & Quinlan for slip-cover dining chairs. The chairs were advertised by them using another businesses images. The chairs were never delivered, as the company later admitted they could not make them to the promised specifications. A full refund was promised, but even after multiple follow-ups and the refund period expiring, the payment has still not been made. Extremely disappointed with the broken promises and lack of follow-through.
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Replies (0)AT
Anri T
1 reviews | Active since Nov 2025
6 Nov 2025, 13:48
Extremely Poor Service and False Promises
I ordered the Luna Headboard on 31 July 2025 and have been following up ever since — with no real progress or transparency from this company. On 3 October, I was told that my order had been shipped, but when I asked for a tracking or shipping reference, I received no response. After contacting them again, I was told that it actually had not been shipped and that they would “send it soon.” It’s now been over three months since I placed my order, and I still haven’t received the product or any clear, honest communication. This level of service is completely unacceptable. I feel misled and extremely disappointed. I would caution others to be very careful before ordering, as my experience has been nothing but frustration and empty promises.
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Anri T
1 reviews | Active since Nov 2025
6 Nov 2025, 13:48
Extremely Poor Service and False Promises
I ordered the Luna Headboard on 31 July 2025 and have been following up ever since — with no real progress or transparency from this company. On 3 October, I was told that my order had been shipped, but when I asked for a tracking or shipping reference, I received no response. After contacting them again, I was told that it actually had not been shipped and that they would “send it soon.” It’s now been over three months since I placed my order, and I still haven’t received the product or any clear, honest communication. This level of service is completely unacceptable. I feel misled and extremely disappointed. I would caution others to be very careful before ordering, as my experience has been nothing but frustration and empty promises.
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