1 reviews | Active since Oct 2015
Worst Warranty you could choose for your vehicle
The clutch on my Fiat Strada failed while driving. I had put in a claim which was declined. The dealership at which the repair was being carried out confirmed in an email that the assessor sent out by warranty solutions was putting the damage down to \driver abuse\" How do they reach that conclusion? Even the service adviser at the dealership confirmed that there were no visible signs of driver abuse such as \"riding the clutch\". They are also claiming that I do not have all service invoices which I have forward to them. Furthermore no update or correspondence in writing was ever provided by warranty solutions unless it was first prompted by myself. The personnel handling the claim were extremely rude and at no stage showed any \"empathy\" as they claim when advertising. When contacted to find out if my response to the claim rejection was received I was asked to explain myself and why should they acknowledge receipt of my letter. I now have to contact the OSTI to further handle the claim. What a waste of time and money. Lesson learnt. Warranty solutions is definitely a money making scheme that takes your money and does not honor the service."
The claim on your vehicle's clutch was rejected because it had not failed mechanically, but had worn. Clutch wear and tear is not covered by the Warranty.
Your vehicle's services were not done at the correct intervals, and at the time of claim the very latest service was also overdue. Servicing your vehicle at the correct intervals is an important part of keeping your Vehicle's Warranty valid. (This is a standard requirement of any Vehicle Warranty).
An unprompted letter confirming the claim repudiation was e-mailed to you on the 19th February.
CUSTOMER CARE DEPARTMENT
The claim on your vehicle's clutch was rejected because it had not failed mechanically, but had worn. Clutch wear and tear is not covered by the Warranty.
Your vehicle's services were not done at the correct intervals, and at the time of claim the very latest service was also overdue. Servicing your vehicle at the correct intervals is an important part of keeping your Vehicle's Warranty valid. (This is a standard requirement of any Vehicle Warranty).
An unprompted letter confirming the claim repudiation was e-mailed to you on the 19th February.
CUSTOMER CARE DEPARTMENT