Warranty Solution ***** and WORST CUSTOMER SERVICE

Took my car in on 31 July- 2 August and car not done due to authorization delay by the authorizations department. Craig Herbst <***> administrator - replies: We received a call from J.P. at Car Service City Nelspruit on 31/07/2024 at 10:25am and we logged a claim for the service.

We requested them to supply us with the service sheet, actual values and operation items list from Mercedes – this will indicate if the service is due now and what is required on the service. To this day we have not received any feedback from J.P.

Took time off, driving up and down and finally called Mercedes where the car historically was taken for service in Pretoria.

Email sent Craig: on 8 August 2024 Hope the attached will help or assist you. I called the Mercedes where the car was taken historically for service.

his response: we will need the service sheet, actual values and operation items list from Mercedes.

and then another response on the 8 August: Ok then. We will just need the service sheet, actual values and operation items list from Mercedes.

I get him the information and bearing in mind all this time being taken from work:

13 August email to him:

Hi Craig Please see below mail from Mercedes. See attached screen shot of the cluster now……. what I had alluded the last time that am going to be over with the Middelburg trip. Please provide feedback as I need to get the car serviced now. I have another long trip I need to do to Burgersfort from Nelspruit next week.

His response: 13 August 2024 Your vehicle needs to go to a Mercedes dealer to obtain the CURRENT service sheet, actual values and operation items list. You will need to contact a Mercedes dealer and arrange to book it in for them to obtain this information. You will need to confirm with them what costs would be involved as well.

I decided enough is enough:

I asked for all my money's and get this cancelled cause they have not provided any service. I asked the cancellation lady Adri Pombo <*** to check and confirm when and how much can I get of which on the call she said I will check before I proceed. I sent the email and waited for the call to say this or that. Do I continue? Next minute policy cancelled and no refunds.

and then the so-called Managers response: Mark Hutchinson <***

How he was made manager is nothing topic to be to be reviewed. No customer service whatsoever. Didn't care to call and hear me out and try find an amicable solution.... nothing

Email from him:

Good day Mr Monty,

This policy was cancelled at your request. You should have read the terms of cancellation before requesting the cancellation and or any refund applicable. It is common knowledge in the insurance industry that no refund is applicable on any monthly policy.

The onus is on you, as the insured, to understand the terms and conditions. If you neglected to read and understand the terms, that is on you.

If you comp**** with the request to supply necessary information, we would not have this situation. The decision was yours to cancel after this request made.

Should you wish to supply the necessary information Warranty Solutions could possibly assist with this matter

Warranty Solution are ***** and have the WORST customer service. I WANT MY MONEY BACK