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My vehicle was out of motor plan with BMW and I needed to ensure that in the event of my vehicle breaking down I would be able to enjoy the peace of mind of knowing that my car can be repaired at a reputable workshop. After days of searching for an extended warranty for the vehicle I discovered the company "Warranty solutions" and decided to give them a call and see what they could offer a client such as myself. I was very happy with the plan, I decided to take this cover for my vehicle in October 2020 with the commencement date being November 1st 2020.

I understood the terms and conditions of the policy contract, specifically what I am eligible to claim for and under which conditions. Months later I contacted Warranty Solutions to inform them that my vehicle was in need of repairs, Mark, the claims manager informed me that I should check my vehicle in with any RMI certified workshop and have them file a claim with Warranty Solutions. I checked the car in at SMG Tyger valley which is a BMW workshop, its the company that serviced my vehicle when it still had an active motor plan. After the vehicle was inspected by the service manager and the engineer onsite they found the cylinder head of the car was faulty and supp**** Warranty solutions with the report detailing the cause of the problem and what they need to do to repair the car.

I was informed by the service agent and the service manager (SMG BMW) that Warranty solutions have refused to cover the repairs of the vehicle because they don't recognize the cause of the problem. I have the best service agents compiling a report to indicate what went wrong with car in order for Warranty solutions to process a claim and yet they are trying to claim that the professional opinion of the service manager and their mechanical engineer is inaccurate and based on that I as the client that have been paying my premiums faithfully cannot not rely on them to have my car repaired. I was informed that a gentlemen by the name of Eugene disputed the report with the service manager and told him that they will not pay a claim as "he has never heard of the reason presented by SMG"