SHOCKING CUSTOMER RELATIONS

I am deeply disappointed in the customer service from this company.<br> Some weeks ago I discovered that my car's air con compressor needed to be replaced. I contacted Warranty Solutions via phone and was told that it was covered and that my car needed to be at the place it would be fixed before any claim work could be done. NO mention of a limit on the cover, NOR the need for invoices of previous services (even though there is an up to date service book in the car).<br> Today, I have taken my car in to have the work done only to be met with these obstacles. This is a complete waste of time and could have been explained seeing as I enquired prior to taking my car in. Now I will not have a car for a few days, which makes life extremely difficult as a working mother with a young child.<br> The inconvenience that this process has caused, coupled with the shocking response to my frustration is beyond disgusting.