****py service

I'm so mad right now I've been receiving a very bad service from the claims department at warranty solutions and mother financial for my car service which is already due,they have been so rude and now I was advised to drop my car at the dealer for service which I did only to find out that they couldn't authorize the dealer to service my car because they can't make a payment to the dealer same day on top of that they told the dealer that I should pay from my pocket they will re reimburse me what nonsense is that