1 reviews | Active since Oct 2014
Poor Service
I have a my car covered by Warranty Solutions, and currently when i need them most, they lack service delivery and trying by all means not to cover my costs.....<br> <br> They firstly told Ford that i am not covered as my policy is expired and to my knowledge it should be active til next year March.<br> <br> I have spoken to Eugene who has knows about the whole incident and Ford spoke to Craig Herbst whom is trying very hard to make my life a living hell by requesting things that make no sense.<br> <br> When i bought my Ford Figo, I was not given a service book at first and they told me that I should use the book provided by Warranty Solutions as proof of my service history, My car is fully serviced.<br> <br> One thing that they want to make an issue for is that i bought a groupon deal for my 100000km service through a RMI approved dealer,now y'all are requesting stamps and invoices.<br> <br> For god's sake, have you ever bought something on Groupon? If you have, you should know that you provide the business with a copy of your voucher and they provide the service you requested. Easy as that so please stop being a pain in my ass and provide a service i paid for or give me my damn money back.<br> <br> Please!!!
Thank you for bringing this matter to our attention.
Your Warranty is indeed active and will only expire on 28 March 2016.
Standard practice in the industry is to request Tax Invoices and Receipts as proof of servicing. Please provide details of the party/entity that informed you that using the Warranty Solutions book as proof of servicing is sufficient, and we shall address accordingly.
We understand that you utilised Groupon to have your vehicle serviced, however we still require the Service Invoice and Receipt as proof.
We await Tax Invoices and Receipts as proof of servicing for the 105 000 km and 120 000 km services. Failure to supply these invoices and receipts is a violation of the terms and conditions of the policy.
If you could source such Invoices and Receipts and supply to us, we shall process your claim as swiftly as possible.
Yours sincerely,
CUSTOMER SERVICE DEPARTMENT
Thank you for bringing this matter to our attention.
Your Warranty is indeed active and will only expire on 28 March 2016.
Standard practice in the industry is to request Tax Invoices and Receipts as proof of servicing. Please provide details of the party/entity that informed you that using the Warranty Solutions book as proof of servicing is sufficient, and we shall address accordingly.
We understand that you utilised Groupon to have your vehicle serviced, however we still require the Service Invoice and Receipt as proof.
We await Tax Invoices and Receipts as proof of servicing for the 105 000 km and 120 000 km services. Failure to supply these invoices and receipts is a violation of the terms and conditions of the policy.
If you could source such Invoices and Receipts and supply to us, we shall process your claim as swiftly as possible.
Yours sincerely,
CUSTOMER SERVICE DEPARTMENT