Poor Motor Cover Plan

Submitted a claim and was rejected according to page 2 (Proof of Service). Car was bought 6 months after it's 220Km service and claim rejected because car was not serviced within the 12 months period. Claim was for an alternator and this item that does not fall under the scheduled service checks, thus I would have accepted if the claim was rejected on engine other service related items. Respond from the claims department was 'Sorry read page 2, wait I will read it for you'. If I see the poor rating of this motor cover I assume their aim is focused on ways to have the claims rejected rather than customer satisfaction.