TB
Thinus B
1 reviews | Active since Dec 2015
02 Dec 2015, 09:13
No regard for customer situation
I was unable to book my vehicle in time for it's service, but as most manufacturers allow 30 days I assumed 6 days would not be an issue.<br> <br> Not when dealing with these guys. As soon as the policy expire, you are on your own. If your car is not booked in on that day, they won't give you the time of day. Funny how 3 days after the policy has expired they will give you a quote on extending it?<br> <br> Sorry Warranty Solutions, you won't see any of my money ever again.
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Warranty Solutions's replyOfficial
11 Jan 2016, 11:47Hello thinusjmbekker,
Warranty Solutions allow a 30 day or 1500km service runover on the service intervals.
However, this applies to service intervals only and does not apply at expiry of Plan and therefore does not alter the term on contract as stipulated on your signed Proposal Form.
We do understand that it is not always possible for the client to book the vehicle in on the correct date due to unforeseen circumstances, and we therefore do allow for this, subject to being notified by the client prior to the correct scheduled service date.
Unfortunately, in this instance no such prior notification was supp**** by you.
CUSTOMER SERVICE DEPARTMENT
Warranty Solutions allow a 30 day or 1500km service runover on the service intervals.
However, this applies to service intervals only and does not apply at expiry of Plan and therefore does not alter the term on contract as stipulated on your signed Proposal Form.
We do understand that it is not always possible for the client to book the vehicle in on the correct date due to unforeseen circumstances, and we therefore do allow for this, subject to being notified by the client prior to the correct scheduled service date.
Unfortunately, in this instance no such prior notification was supp**** by you.
CUSTOMER SERVICE DEPARTMENT
Warranty Solutions's reply11 Jan 2016, 11:47
Official
Hello thinusjmbekker,
Warranty Solutions allow a 30 day or 1500km service runover on the service intervals.
However, this applies to service intervals only and does not apply at expiry of Plan and therefore does not alter the term on contract as stipulated on your signed Proposal Form.
We do understand that it is not always possible for the client to book the vehicle in on the correct date due to unforeseen circumstances, and we therefore do allow for this, subject to being notified by the client prior to the correct scheduled service date.
Unfortunately, in this instance no such prior notification was supp**** by you.
CUSTOMER SERVICE DEPARTMENT
Warranty Solutions allow a 30 day or 1500km service runover on the service intervals.
However, this applies to service intervals only and does not apply at expiry of Plan and therefore does not alter the term on contract as stipulated on your signed Proposal Form.
We do understand that it is not always possible for the client to book the vehicle in on the correct date due to unforeseen circumstances, and we therefore do allow for this, subject to being notified by the client prior to the correct scheduled service date.
Unfortunately, in this instance no such prior notification was supp**** by you.
CUSTOMER SERVICE DEPARTMENT