misled about service contract

I took my car in for service, had paid for a full warranty and service plan, the km were over the service amount. Warranty Solutions sold me a full service and warranty plan andnow refuses to even do a basic service and informs me that I have lost the warranty service and have been downgraded. Personal reasons are not considered, no matter how intense. , I can only take the car in for the next service and have been punished by not being allowed to service my car now. The point of bringing the car in for regular services is to maintain the condition of the car. This company now is forcing me to bring the car back after another 8000 km and then only to do a service. Something is amiss and smacks of being ********** when they have the opportunity to point out the small print, to give them the opportunity not to pay out. very unhappy and feeling **********.