Misleading Communication and Non-Disclosure of Exclusions

I am extremely disappointed with the service and lack of transparency from Warranty Solutions regarding a mechanical warranty claim for my vehicle's clutch. My experience has been characterized by miscommunication, inaccurate record-keeping, and a failure to disclose critical policy exclusions.

Key issues I encountered:

1. Non-Disclosure: During direct consultations with representatives (Eugene), I was never informed that the clutch was considered a "wear and tear" item, despite explicitly discussing the issue. This lack of disclosure led to detrimental reliance on my part.

2. Disputed Authorization: I was instructed by their staff (Graig) to authorize a "strip and quote" procedure with the dealership, only for the company to later deny that any such authorization was given.

3. Inaccurate Records: Their Claims Manager initially denied that any calls were made after a certain date, a claim that was only retracted after I provided irrefutable email proof of the communication.

Warranty Solutions has formally rejected my claim and refused to take responsibility for the misrepresentations made by their own staff. I have now escalated this matter to the National Financial Ombud Scheme (NFO) and the National Consumer Commission (NCC).

I would advise other consumers to be extremely cautious and to record every interaction with this company, as their internal records and verbal instructions cannot be re**** upon.

Business Name: Warranty Solutions Industry: Insurance / Warranty Rating Recommendation: 1 Star