1 reviews | Active since Jul 2010
Inexperienced Accounts Person
I don't have issues with my policy BUT your accouts department is pathetic. Adri is a waste of time and money.<br> A few years ago apparently I went for 3 months without being debited, and then my policy was suspended yet Ig gave authorisation to debit, I compromised and made an arrangement for that to be paid.<br> A few months ago I was then debited twice, and then I was told that I will not be debited on the 1st Feb 2016, but I was debited. Adri gave me a silly excuse as to why I was debited and promised me that I will not be debited on the 1st March 2016...Guess what??? I got debited... This person must jsut be fired if they don't know how to do their job. This is my money you are playing with and I am not happy with you sitting with my money.<br> I was about to take up a maintenance plan for my car but I am thinking twice ,if this is all that will be happening. Maybe I must just rather take my business somewhere else.
Thank you for bringing this matter to our attention.
Warranty Solutions strives to deliver Customer Service Excellence of the highest level to our valued clients at all times, and your feedback is taken very seriously.
An investigation reveals that system upgrades and internal processes were largely responsible for your experience, which of course is not acceptable.
We wish to inform you that we believe we have suitably addressed these issues, and are confident of no such recurrence.
Please accept our sincere apologies and, should you wish to, please contact our Customer Care Department and we shall arrange for full refund.
CUSTOMER CARE DEPARTMENT
Thank you for bringing this matter to our attention.
Warranty Solutions strives to deliver Customer Service Excellence of the highest level to our valued clients at all times, and your feedback is taken very seriously.
An investigation reveals that system upgrades and internal processes were largely responsible for your experience, which of course is not acceptable.
We wish to inform you that we believe we have suitably addressed these issues, and are confident of no such recurrence.
Please accept our sincere apologies and, should you wish to, please contact our Customer Care Department and we shall arrange for full refund.
CUSTOMER CARE DEPARTMENT