I'm not the only one

So let me state for the record this is just me voicing my opinion and I had the worst experience with two gentlemen by the names of Eugene and Mark one is a consultant claims consultant one is the manager I think explain my scenario and explain how things went down as to why I could not do it at the particular time(service) in their policy nowhere in there wording does it state that when a service is late they will not cover a claim their statement States that they will follow manufacturers regiment of service intervals, however their mission statement States that their core value is innovation and attention to detail for their customers and they think outside of the box and they threw the box many years ago away because they base there things on honesty, integrity and have empathy for there customers and making things simple and efficient and user-friendly. Well the people I dealt with was not any of these stuff that their mission statements states they were not prone to empathy or any of the things that they claim to be I will not state what was happen because they do not wish to hear the customer side or do not wish to have empathy for their customers please don't go with us warranty service they will find a way not to pay. Oh one more thing if you are pre-empting that the thing was gonna give a problem before it breaks and that this is why you have the warranty service the cover your car and then the one guy stated that the car must serviced and drive and service again the next month who sings how does that make any sense to the reasoning but yet again please don't go with them