Great customer service

My car was overheating and it went in for attention to the problem. Four weeks later and two very different quotations (the highest being R49000) I had a meeting with WS to complain about the whole process. Arthur and his team apologized for the poor communication and took the matter up with the garage in question. They kept the heat up until the correct repairs were done for R23800). As a gesture of goodwill they also paid more than their legitimate share of the bill. I am really thankful that they stopped looking at my claim as just a number but acknowledged that I was a real person facing a real challenge. As a result, they intervened and protected my interests as their customer. Thumbs up to Arthur, Warren and Athol from WS.