Don't care attitude!

I acknowledge your email regarding cancellation confirmation. However, it does concern me that it is so easy for your company to cancel my policy or policies without any further inquiry about the reason for cancelation.

It is clear that I am unsatisfied with the level of customer service I have received and I would think as a reputable service provider it would be your priority to assess the matter to its full content, instead of making a decision based on a telephonic conversation.

I was not aware that these decisions are made based on a simple telephone conversation.(Word of mouth) By writing the above, I do not believe that going further I will receive the service level I am paying for and find that your customer service is very poor as you do not value your clients and are happy to lose clients at the drop of a hat.