Disgusting service

STAY AWAY!!!! TERRIBLE SERVICE, RUDE ASSISTANTS, AND JUST ALL TOGETHER BAD NEWS.

On Monday, the 09th March 2020 our Ford Figo 1.4 TDCI warning light came on (yellow exclamation mark) whilst driving. We arranged for a towing vehicle to tow the vehicle to our Ford dealership, McCarthy Ford The Glen.

The vehicle was assessed and quoted accordingly on Tuesday the 10th March 2020.

The service adviser contacted your office to which the consultant stated that the parts are not covered on the policy.

I then myself contacted your offices to confirm this and found the respective consultant very unhelpful and rude. He referred me to page 2 of my policy book quoting the relevant section of which a copy is attached for your information.

What I fail to understand is that there is no indication whatsoever of the injectors not being covered as per your consultant.

This vehicle has recently returned from its 120 000kms service of which I have attached the proof and has only done 6346kms since.

Having discussed the above with my service adviser from Ford, whereby she confirmed that there are no specific service intervals for injectors.

So, if there is no specific service intervals for the diesel pump and injectors I do not understand how this claim can be rejected.

Should it not fall under the engine cover then it should be covered under the fuel system cover(R 10 000.00) that we have in place. (Motor Guard Executive)

It seems that the above situation is a regular thing for Warranty Solutions , as numerous clients of yours have complained about it.

Furthermore, under the additional benefits it states we have car hire to the value of R 1000.00, reflected in my policy

BUT because the claim was not approved you dont get car hire.

How does a person sleep at night knowing how they lie to others.

And they do not even have the decency to come back to the clients.